Privacy Policy - Reddy Anna Book
At Reddy Anna Book, we value the trust you place in us when you use our platform for sports betting, live casino, and entertainment services. At the core of our operations, we treasure the privacy of our clients. Our Privacy Policy explains how we collect, use, safeguard, and manage your personal information, along with the measures we take to ensure its protection. It also provides you with information on your rights, how we protect your personal data, and options you have regarding your personal data.
We urge you to read through this policy thoroughly, as it will apply to anyone using the website/ creating an account on the website/placing bets/engaging the customer care team. On using Reddy Anna Book further, you are consenting to the terms of the Privacy Policy.
Information We Collect
We collect information to ensure smooth platform functionality, meet legal obligations, and provide a safe betting environment.
- Personal Information
By creating an account, you will enter such personal information as your name, birth date, mobile phone number, and email address. This will guarantee us that accounts are linked to real people, and we will know you are eligible to use our platform. We may also require verification documents, like your government identification, for some transactions. - Payment Information
Depositing and withdrawing involve financial information, including UPI IDs, bank account numbers, e-wallet addresses, among other secure payment identifications. We only process this information in order to make transactions safe and efficient. - Usage and Technical Information
Every time you access our site, technical data is automatically stored. This may include details such as your IP address, browser type, device model, operating system, and the specific pages you access. We also gather behavioral analytics like the amount of time spent on each area, how often they log in, and a betting pattern. This will give us an idea about our platform usage and where we can introduce improvements. - Cookies and Tracking Technologies
We and our service providers will use cookies, pixels, and other similar technologies to store your preferences, maintain your login, personalize, and analyze our sites and services. Cookies can also be involved in detecting abnormal behavior, which may be the result of fraud or abuse.
- Personal Information
How We Use Your Information
Your data is never collected without purpose. We utilize this information to enhance your overall experience and ensure the security of your account.
- Account Creation and Management
We use your personal information to set up your account, verify your identity, and allow you to log in securely. Your account details also enable us to keep track of your betting history and manage your wallet balance. - Transaction Processing
The payment details are only utilized to make deposits, withdrawals, and refunds. Transactions will be made securely to ensure that your financial information is always safe. - Personalization of Services
We process activity data to show you games, events, and promotions that you may be interested in. Say you like to bet on cricket; then you are more likely to be presented with cricket-specific offers. - Communication
We can use the contact information to send you messages regarding account actions, betting confirmations, and promotional offers. You may also get essential service communications that include notifications involving changes in our terms or even downtime messages. Marketing communications are at your choice, and you can unsubscribe at any time. - Security and Fraud Prevention
Your data helps us monitor accounts for unusual activity. However, when we find suspicious activity, e.g., failed logins, abnormal betting amounts, etc., we may temporarily block the account and research further to safeguard you as well as the platform. - Customer Support
In case you make an inquiry to our support team, we might use your data to identify your identity and address the issue. - Legal and Compliance Purposes
In certain instances, your data will be processed to meet the requirements of the applicable laws, comply with the requests of authorities, and support the betting regulations.
- Account Creation and Management
Sharing of Information
We value your trust and ensure that your personal details are never shared or sold to any third party. Nevertheless, there are certain cases in which your information may be shared responsibly.
- Service Providers
We collaborate with reputable business partners who assist us in hosting, payment processing, customer support, fraud detection, and analytics. These providers are held to high confidentiality clauses - Legal Requirements
We may disclose specified data when the law requires or court orders or regulatory bodies. This ensures that we comply with our legal responsibilities and maintain platform integrity. - Protection Against Fraud
We may share data with security specialists or partner organizations to prevent fraudulent activities and ensure the safety of all users.
- Service Providers
Your Rights
- We believe your personal information should always remain under your control. Depending on your region, you may exercise the following rights:
- Right to Access
You have the right to request details of the personal information we maintain about you at any time. - Right to Correct
If any of your personal details are inaccurate, you can request corrections. - Right to Delete
You can request deletion of your personal data, provided there are no outstanding legal or transactional obligations. - Right to Restrict Processing
You can request that certain data be restricted from further use under specific circumstances. - Right to Opt Out
You can choose not to receive promotional messages or newsletters.
Right to Data Portability
You can request a copy of your data in a structured, machine-readable format.
Cookies and Tracking Preferences
Cookies are used to improve your experience. They offer functionalities like memorizing user names and passwords, storing personal choices, and providing the correct offers.
Through the browser, you can manage cookie settings anytime. The disabling of cookies can affect some functions, e.g. auto log-in, personalized recommendations, or navigation can become harder.
Data Security
Securing your data is a top priority. We have multiple layers of safety protocols, encryption, firewalls, and secure servers. Sensitive information, like payment information, is transmitted through encrypted channels. Only staff with the appropriate authority will have access to the personal data that they need to do their work.
We also make frequent checks on our systems to check and respond, in order to reduce the chances of security threats to keep the system safe and sound.
Data Retention
We retain personal data only as much as is necessary to meet operational, legal or regulatory requirements. As an example, a record of transactions may be required to be recorded in a financial compliance manner. Data that is no longer required is deleted or anonymised in a secure manner without it being possible to identify you.
Personal information will only be retained by us as long as is necessary within the context of operational need, legal needs, or regulatory needs. In one case, to satisfy financial compliance, the transaction records may be required to be stored. When data is not required, we securely destroy or anonymize that data so that it can no longer be connected to you.
Children’s Privacy
Reddy Anna Book is strictly for adults aged 18 and above. We do not knowingly collect personal data from minors. If we become aware of any account created by someone under 18, it will be terminated, and all associated information will be deleted.
International Data Transfers
When you access our services from outside our core area of operation, your information may be sent to and stored in a different country. We make efforts to make such transfers occur under high security and legal protection.
Responsible Gaming
We are committed to promoting responsible betting. Data is also used to monitor patterns that may indicate risky behavior. If necessary, we may contact users with responsible gambling resources or apply restrictions to accounts to encourage safe play.
Changes to the Privacy Policy
This privacy policy may change over time. One can assume that shifts can happen in response to newly acquired features, changes in legal regulations, or security enhancement. Whenever we implement changes that are put into effect significantly, then the update date will be changed. We advise you to check this page on a regular basis to be updated.
Contact Us
For questions, concerns, and requests regarding this Privacy Policy, please contact us by using our official support teams.
- Email support team
- Live chat available on our website
- Phone or WhatsApp customer service line
Our support team is available 24/7 to assist you.
Closing Note
Reddy Anna Book takes your privacy seriously. All the information you provide to us is handled with respect and in strict security conditions. We work to uphold your personal information and transparency so you can enjoy the safest and secure betting experience.
By availing our services, you trust us. We respect this trust by endeavoring to safeguard your information, enhance our security, and maintain your betting experience to always be smooth and free of anxiety.